Information about delivery - Healthy Thai Shop

HealthyThaiShop offers worldwide delivery using various delivery options of Thailand Post .

We do not earn any additional income from delivery cost, we just put delivery cost into invoice “as is”. So we don’t have any interest to promote particular delivery option. We want to provide you best service with the lowest possible cost. It is why delivery options on “Cart” page are sorted by cost, from low to high. So our customers can easily select the best option, suitable for them.

Please find detailed information below.

👉 Helpful advice!
You can easily calculate the shipping cost of your order: just add the desired items to cart and click “Calculate shipping cost.” The system will ask you for your delivery address (you don’t have to provide the full address, just the country, province and postal code), and then shows you all available delivery options and their costs.

Unfortunately delivery services quite often change rules, prices and even close delivery to some destinations. We are trying our best to update delivery rates at HealthyThaiShop web-site. But because delivery services do not notify us about changes, sometimes information about tariffs / availability could be incorrect. To avoid delays and cancellations, we decided manually check every order and confirm possibility of delivery before you pay.
You can find actual list of available destinations at the end of this page.

Content

Delivery types
— Thailand Post’s Parcel Air
— Thailand Post’s Registered International Airmail Package
— Thailand Post’s ePacket
— Thailand Post’s other options
Special conditions for delivery to USA
How tracking works
Destinations available for delivery via various channels

Thailand Post offers 3 major delivery types: “Parcel”, “ePacket” and “Registered Airmail Package”. Please do not afraid word “packet”: it doesn’t mean “thin paper envelope”, this type of postage can be send in normal carton box or in strong plastic bag with bubble.

Thailand Post’s Parcel Air

Thailand Post’s parcel is convenient for quite big orders (more than 2 kilograms). For small orders (below 2 kg) it is quite expensive because of high “fixed” cost of 1st kilogram. For small orders better use another types of delivery (see below).

The maximum weight of parcel is 20 kg. (include box/package). But for some destinations limit is only 10-15 kg.

This type of postage include tracking. When we send it we must fill special form (CP72) which includes delivery instructions and information for Customs:

The parcel could be “Airmail” or “Surface”. Surface is cheaper, however we do not use this type of delivery because following reasons:
1. Very long time in transit. Thailand post usually warns “it is around 3 months”. The contents of the parcel are exposed to changes in temperature and humidity long time and could be damaged.
2. Thailand post charges “volumetric weight” for surface parcel. It mean that delivery cost could be more expensive than simply calculated by weight.
Thus, we ship only via priority airmail.

Availability of this delivery option depends of destination.

Life-hack tip: sometimes it is cheaper to split one big parcel into two smaller packages. For example: two “Registered Airmail Packages” or ePackets 1.5 kg each could be cheaper than one 3kg “Parcel”. We usually inform customers about this ability.

(Back to top ↑)

Thailand Post’s Registered International Airmail Package

The maximum weight for this postage is 2 kg. (include box/package). It includes registration (tracking number ) and uses Airmail only (no surface). When sending this type of postage we must fill CN22 form for Customs and attach it to package. However we highly consider your privacy and try do not reveal too much details about products. We just indicate type of product (i.e. “Herbal tonic”, “Seasoning”, “Herbal tea”, “Nasal inhaler”, “Herbal balm” etc.) and brand/product name (“Siamy”, “Pushen”, “PoySian”, “Lambor”, “Lobo”, “CodeX” etc).

Delivery time is vary depend on destination. Usually it is within 3-4 weeks.

Because of limited tracking information and other restriction, HealthyThaiShop uses this delivery option only if ePacket (see below) is not available for selected destination.

(Back to top ↑)

Thailand Post’s ePacket

ePacket (or ePacket (special) for United States and some remote US territories) is the best delivery option offered by Thailand Post for small eCommerce postage. It very similar to Registered International Airmail Package (weight up to 2 kg, tracking number included), but it faster and shows more tracking information. Thailand Post promises to deliver it within 2 weeks.

This delivery option available only for selected destinations (please refer to automatically updated current list at the end of text).

The weight charged per 100g (fraction less than 100g counted as full 100g).
The maximum weight is 2kg., except the United Kingdom and USA for which maximum weight is 5kg. When sending this type of postage we must fill CN22 form for Customs and attach it to package. However we highly consider your privacy and try do not reveal too much details about products. We just indicate type of product (i.e. “Herbal tonic”, “Seasoning”, “Herbal tea”, “Nasal inhaler”, “Herbal balm” etc.) and brand/product name (“Siamy”, “Pushen”, “PoySian”, “Lambor”, “Lobo”, “CodeX” etc).

(Back to top ↑)

Thailand Post’s other options

There are some other delivery options offered by Thailand Post, such as EMS World Package and Courier Post (Merchandise). They are quite expensive, so normally we do not include them to available delivery options list shown on “Cart” page. However sometimes they are the only available options to given destination. If there are no other delivery options to your locatioon, we can manually calculate delivery cost using those services and offer you for consideration.

(Back to top ↑)

Special conditions for delivery to USA

As a result of President Donald Trump’s executive order banning the De Minimis tax exemption for all countries, please consider following facts and restrictions:
1. Since US government requires the sender to pay duty (Customs fee and tax), this shipment will be DDP (“delivery duty paid” as defined in Incoterms). And everything is already included into delivery cost, you don’t need to make any additional payments upon receive parcel. And good news: delivery cost was not increased, it is the same as before shutdown.
2.Total value of goods in one parcel should not exceed 60 USD. When you add products to cart, the system automatically calculates total value in USD. And it warns you if the total value exceeded 60 USD. It counts only goods value, does not include delivery cost. Therefore “order total” could be more than 60 USD, restricted only the value of goods.
3. Maximum total weight of order is increased from 2 kg to 5 kg.
4. There are separate tariffs for US mainland and remote areas. Tariffs are little bit more expensive for the following places: Alaska, American Samoa, Federated State of Micronesia, Guam, Guantanamo Bay, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands.
5. New delivery procedure involves a “delivery unit”, a 3rd party company, which is actually delivers parcels from Thailand to USA. And this company assigns new (internal) tracking number when the parcel arrives to USA. Therefore, receiving post (USPS) shows last tracking event “arrived to SUVARNABHUMI” (Bangkok’s international airport) for the tracking number we originally provide (LA0023XXXXXTH). While Thailand post shows real location of package (with some delays).
(Back to top ↑)

How tracking works?

Suppose, we have a package sent from Thailand to Canada. The steps will be as follow.
1. Sending post (in this case Thailand Post) generates tracking number (i.e. LX050431467TH).
2. While the package moves inside sending country (Thailand) the sending post updates tracking in its system. And also sends information to Universal Postal Union.
3. Receiving post (in this case Canada Post) gets information from Universal Postal Union.
4. After sending post handed over the package to airlines, the airlines send information to Universal Postal Union while moving the package.
5. Both sending and receiving post (Thailand Post and Canada Post) get information about the package’s location from Universal Postal Union.
6. When the package physically arrives to destination country, airlines hand it over to receiving post (Canada Post). The receiving post (Canada post) updates information about tracking in its system. And also sends information to Universal Postal Union.
7. At this last stage the sending post (Thailand post) reads information from Universal Postal Union.

Notes
1. We can request an additional information from Thailand Post only when the package is still in Thailand. After it handed over to airlines we have only information which Thailand Post reads from Universal Postal Union.
2. Thailand Post accepts complain / request to search parcel not earlier than 30 days after sending.
(Back to top ↑)

Conclusion

When we show delivery options on the “Cart” page, we sort them by cost, from low to high. And by default the cheapest option is selected.

However delivery cost is not the single thing you need to consider while selecting option. Please also take in account delivery time and possible issues with Customs in your country.

Customs regulations differ from country to country. To avoid unnecessary spending for Customs fees, please check Customs regulations in your country before you place order. It includes maximum cost and/or weight of order for which you don’t need to pay fees/taxes.

Also carefully check restricted / prohibited items list in your country. Sometimes the goods freely sold in Thailand could be prohibited or restricted in some countries.

(Back to top ↑)